What is workplace mediation?

Mediation is an approach to conflict resolution that supports colleagues to communicate more effectively, so that they can find their own mutually acceptable ways of working together in the future.

Workplace mediation is a confidential, impartial, voluntary process that is separate from any disciplinary action that may be taken by an employer. Indeed, mediation is often an alternative to a tribunal or action involving legal professionals.

Not all conflicts are mediatable, however your mediator will support the senior manager or HR professional to make a decision as to how effective mediation might be in a given situation.

Most workplace disputes that are addressed by mediators, have continued for a considerable time; the average is approximately two years. It is never too late to address a conflict – but the sooner the better.

Conflict is never, ‘I’m right’ verses, ‘You’re wrong’.

It’s always, ‘My emotional needs’ verses, ‘Your emotional needs’.

When is workplace mediation suitable?

Workplace mediation can be effective where conflict between colleagues is:

  • Taking-up hours of management time
  • Taking-up hours of the HR professional’s time
  • Reducing productivity or affecting clients
  • Causing an employee to take sick leave
  • Harming the reputation of your business or causing gossip
  • Likely to go to tribunal or involving solicitors
  • Likely to lead to the loss of a valued employee
  • Harming the physical or mental health of an individual
  • Spreading to other colleagues or clients

How does mediation work?

  1. Usually your mediator will make a visit to the employer to hear brief details of the case. They will provide detailed information regarding the mediation process and explain how they would proceed in a given situation. Having said this, your mediator will only accept a case if they believe that there is a reasonable chance of a positive outcome and that mediation is being used for its proper purpose. There is no charge for this initial consultancy.
  2. Over the next few days they will speak to each of the participants by phone. This is to reassure them, reduce anxiety and confirm details including the date, venue and times of the mediation.
  3. Usually a full day will be set aside for the mediation and it will take-place at a venue away from the regular workplace.
  4. The mediator will see each participant one-to-one during the morning. This is to hear the details of the conflict, find-out how participants have been feeling and establish what they would need to happen to improve their working relationships. This also provides the mediator with an opportunity to prepare participants to communicate more effectively during the mediation itself.
  5. During the afternoon all participants meet with the mediator who will facilitate effective communication and support them to reach their own agreement regarding mutually acceptable ways of working together in the future. Finally—with the consent of all parties—an agreement will be drawn-up, printed and signed by the participants.

Fees for mediation

There is no charge or obligation (on either side) for an initial face to face consultancy.

The fee for a straightforward mediation is £700. (VAT N/A). This is inclusive of all administration including calls, emails, final agreement and brief aftercare should this be required.

Larger mediations or mediation between teams may require a second mediator.

A discount of 15% (£595) is offered to local charities and many other worthy organisations including schools. This is at our discretion.

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